Shipping policy

Thank you for shopping at Mentona. We are dedicated to delivering your beautiful dresses and shirts to you as quickly and safely as possible. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 0 to 1 business days. Please note that orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Delivery Time

We offer reliable standard shipping for all our customers.

  • Standard Delivery Time: 5 to 8 business days (after the order has been processed).

Please note that delivery delays can occasionally occur due to unforeseen circumstances like severe weather or carrier delays.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours so you can easily monitor your package's journey to your doorstep.

4. Customs, Duties, and Taxes

Mentona is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and other local fees).

5. Damages and Lost Packages

If your order arrives damaged or if you suspect your package is lost in transit, please contact our support team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible. Please save all packaging materials and damaged goods before filing a claim.

Contact Information

  • Business Name: Mentona

  • Business Days: Monday To Friday (9:00 AM – 5:00 PM)

  • Chat Support: 24/7 Hours

  • Business Email: support@mentona.shop

  • Business Address: 715 Weedon Dr NE, St. Petersburg, FL 33702, United States